Reference

Legal Terms for Your Indonesia Account

Your legal view starts with clear terms for account access, Lightning Roulette or Aviator eligibility, cookies, and DANA, OVO, GoPay, or QRIS records in one place.

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dreamply77 Legal Terms for Your Indonesia Account
LEGAL CONTACT

Contact Us About Legal Requests

Legal questions need a clear route, so we keep separate contact paths for account terms, privacy requests, cookie choices, and identity checks.

Live chat Use live chat from 09:00 to 01:00 WIB and choose Legal Request before sending your account email. We can confirm which policy applies, then move private data issues to a safer channel.
WhatsApp desk Message our WhatsApp desk during the same WIB hours if you cannot enter the account area. Send the phone number linked to your profile; do not send passwords or one-time codes.
Legal email Email [email protected] for data correction, cookie queries, or account closure requests. We ask for a matching email and may request KTP verification before changing legal records inside your account file.
DATA HANDLING

Data, Cookies, and Account Controls

Our legal handling covers what we collect, why we keep it, and how you can ask for changes.

Account data

We collect account details you enter, such as name, mobile number, email, and login history. These records help us apply terms, check account access, and contact you about legal requests.

Payment records

DANA, OVO, GoPay, and QRIS references are kept with timestamps and account IDs. They support wallet checks, dispute handling, and financial recordkeeping without showing your wallet details to other customers.

Cookie choices

Cookies help keep your session active, remember language choice, and detect unusual access attempts. You can adjust browser settings, but some account and wallet actions may need session cookies to work.

Identity checks

When a KTP check is required, we use it to match the account holder and reduce account misuse. We do not ask for documents in public chat rooms or social comment threads.

Retention rules

We keep records while your account is active and for a period needed for disputes, audits, security, or legal duties. When retention is no longer needed, we remove or anonymise eligible records.

Change requests

You can ask us to correct account data through Account > Legal Centre > Privacy Requests. If the change affects payment history or identity status, we may ask for extra confirmation first.

Legal Questions Before You Join

These questions focus on the legal terms that affect your account, not general lobby browsing. Use them before you open an account, update personal data, or ask us to change a record. If your case involves local law, document checks, or payment evidence, contact us directly so we can read the account record before replying.

Access depends on the law where you are located and is available only where local law permits. We do not replace local legal advice, so you should check your own situation before opening or using an account.

The current terms on /legal/ apply to account access, identity checks, cookies, wallet records, disputes, and closure requests. By continuing after opening your account, you accept the version shown at that path.

We may request KTP details when we need to confirm account ownership, handle a dispute, check unusual access, or process a legal request. We ask through controlled channels, not public comments or open group chats.

Those payment references help us match wallet activity to your account, handle disputes, and keep financial records. They are not public profile content and are accessed only by staff handling relevant account tasks.

Yes. Go to Account > Legal Centre > Privacy Requests and tell us what needs correction. We may ask for a matching email, mobile number, or KTP check before changing records tied to identity or payments.

We place updated wording on /legal/ and the current version applies after it appears there. If a change affects account access or data handling, continuing to use the account means you accept the updated terms.

Use live chat from 09:00 to 01:00 WIB, WhatsApp during the same hours, or email [email protected]. Include your account email and request type, but never share passwords or one-time codes.

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